The security of your personal data is our top priority at cg999. This page clearly explains what information we collect, why we collect it, and how it is stored.
A quick overview of the measures cg999 takes to protect your data
Every transaction and login at cg999 is encrypted with 256-bit SSL. Your data cannot be intercepted in transit — the same level of security used in banking.
Your name, phone number, and email are never sold to advertisers or marketing companies. cg999 does not compromise on this.
Cg999 only collects what is strictly necessary — for account management, payment processing, and legal compliance. We do not collect anything beyond what is needed.
Cg999 servers are hosted in internationally certified data centers. Data is protected through firewalls, anti-intrusion systems, and regular security audits.
Not all staff can access all data. Access is granted on a need-to-know basis, and every access event is logged.
Your account data is backed up regularly. There's no risk of data loss due to technical issues — your balance and history are always safe.
This Privacy Policy applies to users of the cg999.best website and mobile app. By registering or using cg999, you agree to this policy. We've written it in plain language so it's easy to understand — not buried in legal jargon.
Cg999 only collects information that is strictly necessary. We do not retain any data beyond what is needed. Full details are outlined below.
| Data Type | Why It Is Collected |
|---|---|
| Full Name & Date of Birth | To verify identity and confirm age (18+) |
| Email Address | To send account login alerts and important notifications |
| Phone Number | For OTP verification and linking bKash/Nagad payments |
| Address | To complete KYC verification and meet legal obligations |
| National ID / Passport | To verify identity during high-value withdrawals |
| Payment Information | For processing deposits and withdrawals (card numbers are never stored) |
📌 cg999 will never ask for your bank password, card CVV, or bKash PIN. If anyone requests this information, it is a scam — contact support immediately.
Cg999 uses collected data only for specific, defined purposes. The reasons are set out clearly below.
Cg999 never sells your data to third parties for advertising or marketing purposes. This is a non-negotiable part of our policy.
Cg999 uses cookies to enhance your experience on the website and app. Cookies are small files stored on your device.
You can manage cookies through your browser settings, though disabling essential cookies may affect certain features.
💡 For cg999 app users, local storage and session tokens are used in place of cookies — offering an added layer of security.
Cg999 does not retain unnecessary data for longer than needed. However, certain information must be kept for a set period for legal and business reasons.
| Data Type | Retention Period |
|---|---|
| Core Account Information | For the duration of active account + 5 years |
| Financial Transaction Records | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Login Logs & IP Records | 1 year |
| Support Chat History | 2 Years |
| Analytics Data (Anonymized) | 3 years |
After the applicable retention period, data is securely deleted or anonymized.
Cg999 believes you should have full control over your own data. That is why we uphold the following rights.
You may request to know what information we hold about you and view it at any time.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data beyond what is required by law.
You can request an export of your data in a standard format (CSV/JSON).
You may object to promotional emails or certain types of data processing.
In certain circumstances, you can request that the processing of your data be temporarily restricted.
To exercise any of these rights, email support@cg999.best or reach out via live chat. cg999 typically responds within 30 business days.
Cg999 is strictly for users aged 18 and above. We do not, and will not, actively collect information from minors.
👨👩👧 If you believe a minor is using cg999, please notify us immediately at support@cg999.best. We will take prompt action.
Cg999 has invested in both technology and processes to keep your data protected.
In the event of a security breach, affected members will be notified by email within 72 hours.
Cg999 may update this Privacy Policy from time to time. When changes are made:
For any privacy-related questions or requests:
📌 This Privacy Policy was last updated in June 2026. Contact support if you'd like to view a previous version.
Our support team is always ready to assist you in Bangla.
Common questions from members about our privacy policy and account management
Your data is safe at cg999, and your privacy is respected. Register now and claim your 150% welcome bonus.